Cancellation of an order
The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by telephone, email or writing within 7 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made, or the wrong goods have been sent, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
Goods must be returned by the Buyer within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any, and return postal charges). If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
In the event of the goods being unsuitable the Buyer shall be responsible for returning of the Goods to the Seller and any postage costs involved within 28 days. The Buyer will be under a duty to take care of the Goods until they are returned to the seller.
Goods to be returned must include the completed returns slip enclosed with the order and clearly stating a refund or an exchange. In the event of an exchange the Buyer is responsible for the postage costs (£2.99 GBP or equivalent) to return the Goods back to the Buyer.
Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.
If you have a query about a refund for an item you have purchased please email us on firstname.lastname@example.org.